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The Triple Aim or Three Bull’s-Eyes? The Summer Leadership Conference

The “triple aim” in healthcare refers to the drive to increase quality, improve the customer experience, and lower cost. For healthcare managers, this triple aim may seem more like three bull’s-eyes painted on our backs!

Bull’s-eye #1

The Center for Medicare and Medicaid Services (CMS), have released thousands of pages of new and proposed regulations regarding hospital services, physician payment, and long-term care services. These changes are dramatic.

Bull’s-eye #2

In the midst of this, healthcare providers are experiencing significant declines in demand and utilization. Hospital occupancy, skilled nursing occupancy, and other measures of health care utilization are lower than in years past.

Bull’s-eye #3

Labor costs and economic pressures are beginning to feel like it’s the 1980s, rather than 2017. With restrictions to payments, and declining occupancy & utilization, increasing labor and supply costs could be the last straw on many a camel’s back.

In spite of these three bull’s-eyes, healthcare managers are expected to carry on, demonstrate leadership, and manage effectively in the midst of this turbulence.

Tote that Barge, Lift that Bale

Taking a break from the relentless stress is not only a good idea, it may be essential to continued health and sustainability for many managers. 

Refocus, recharge, and enhance your management skills, all while earning 15 CEUs – this is the Summer Leadership Conference

Join us!

New York Chapter ACHCA Summer Leadership Conference

The Fairmont Southampton, Bermuda

July 24-28, 2017

Conference rates are available from July 19 — 30. Please make sure that you use the conference reservation block code of NEWY0717. Learn more!

Earn 15 Continuing Education Credits at the Summer Leadership Conference

Attend the Summer Leadership Conference and earn 15 continuing education credits. The New York State Health Facilities Association is a certified sponsor of professional continuing education with the National Association of Long Term Care Administrator Boards (NAB). NYSHFA has submitted for 15 CEUs from NAB for this program. State licensure boards have final authority on the educational program facilitated by acceptance of individual courses. ACHCA is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.


Read more about the great program we have in store for you, and you can download the Summer Leadership Conference brochure.

SLC 2017 Day 2: Dealing with Difficult People

peeping-tom-316125_640Have you ever worked with one of those people that made you want to:

  • Avoid them?
  • Divorce them?
  • Shout at them?
  • Give them up for adoption?
  • Terminate them?
  • Complete successful physical damage?

If the answer is “yes” to any of these questions you need to try another alternative. That alternative is to learn how to deal with them. As hard as that may seem, it is possible!

Objectives:

At the completion of this session the participants will be able to:

  1. Develop an understanding of how to deal with different communication approaches
  2. Implement the concept of customer in their daily interactions
  3. Develop appropriate communication skills to ensure the implementation of 50/50 relationships
  4. Implement techniques for improved intershift, interdepartmental and interpersonal relationships
  5. Deliver positive and negative feedback so it is truly useful
  6. Develop techniques for handling supervisory-employee situations, including how to prepare a workable action plan on their difficult individual
  7. Understand the relationship between the “pleasaholic” and the “BMG”
  8. Develop the ability to implement a 5-step customer satisfaction process in dealing with difficult customer situations

This session is designed to prepare the participants with appropriate “how-to” information to develop assertive conflict management skills that can produce a successful interaction for the organization and, at the same time, for the individuals involved.

Learn more about our facilitator Clint Maun.

Summer Leadership Conference: Who Should Attend?

Long-term care leaders who want to increase levels of productivity and cooperation in his or her organization or community. Administrators, CEOs, facility owners, ACHCA and NYSHFA members and nonmembers, healthcare company providers who will benefit from this week-long workshop.

SLC 2017 Day 1: 7 Keys to Personal Success and Happiness in a Healthcare Job

Let’s face it. A successful professional career can be wrought with high turnover, long hours, low staffing and often, little payback. While employees may love the work they do, finding true success and happiness in such an environment can seem impossible … a closed door.

Now, job satisfaction and personal fulfillment doesn’t have to be a dream. After over 30 years of research and personal experience, Clint Maun has developed 7 Keys proven to keep the organization, management, and staff positively engaged, happy, and coming back to work every day with the skills necessary to achieve the essential element for success … balance.

The 7 Keys are relevant today and have been proven to stand the test of time. An absolute return on investment is assured for the individual and the organization.

Objectives:

The participants will learn how to implement these necessary success techniques for themselves, while ensuring their co-workers, bosses and other staff within the organization also achieve the appropriate balance, to feel they have a sense of purpose and happiness in their healthcare career.

By encouraging an environment where the “7 Keys” can be achieved, leadership can unlock the closed doors hindering success in the organization. This dynamic series of 7 unlocking principles are as follows:

Key # 1: Staying highly motivated on a daily basis (even on bad days!) is a must How to Motivate Yourself on a Daily Basis

Key # 2: You must be able to combat negativity Proven Methods for Handling Energy Zapping “Trolls”

Key # 3: Tooting your own horn is essential to success How to Effectively Promote Yourself

Key # 4: You must make you, the boss, and the organization all look good at the same time How toMake Everyone Come Out as Winners

Key # 5: For you to be successful, your team must be successful How to Play on Teams that Pay Off

Key # 6: You must be able to deal with difficult people Winning Tips and Techniques for Dealing with  Difficult People

Key # 7: You must upgrade your value in the organization so that it means something How to Prove Your Worth

The 7 Keys are thought-provoking, specific, immediately applicable and achievable. Through the 7 Keys, organizations, leadership and staff will benefit from effectively utilizing a set of strategies that will help achieve the balance needed for the fulfillment they deserve. Of course, success and happiness is ultimately up to the individual, but the 7 Keys can guide the way.

Learn more about our facilitator Clint Maun.

Summer Leadership Conference: Who Should Attend?

Long-term care leaders who want to increase levels of productivity and cooperation in his or her organization or community. Administrators, CEOs, facility owners, ACHCA and NYSHFA members and nonmembers, healthcare company providers who will benefit from this week-long workshop.

What Attendees are Saying: Responses to the 2016 Summer Leadership Conference!

conversation-1468159_960_720Here are some of the enthusiastic responses from the 2016 Summer Leadership Conference. We are thrilled that participants were so pleased and engaged with the presentations. We are working to develop another strong program for 2017. Make sure to save the date for the 35th Annual Summer Leadership Conference, July 24 to 28, 2017! Hope to see you there!

  • “Outstanding! Bryan was wonderful. He kept things moving and had strong knowledge. Next year it would be interesting to have the same speakers back to see how they have improved since this year.”
  • “Great! Highly recommend Bryan’s Leadership Conference!”
  • “Without a doubt, the most applicable educational and leadership workshop I have attended – many tools to carry back and apply in my organization.”
  • “Bryan engaged me from Day One. I am not one who enjoys group exercises, but I actually participated. Customer Service and focus is what we do best but like the Olympians, we want to do better.”
  • “Excellent!”
  • “All terrific.”
  • “Dynamic – Energetic – Knowledgeable”
  • “Excellent overall program – great format! Presented varied teaching methods to enhance learning.”
  • “Great!”
  • “Outstanding Speaker, an enjoyable experience.”
  • “I thought Bryan Williams was exceptional. . . Didn’t want our session to end.”
  • “Excellent content and energy. Loved it.”
  • “Excellent! Exceeded my expectations!”
  • “Great program, thank you!”
  • “Great program. Important topics.”
  • “Best presentation in the history of the program.”
  • “The program is very engaging. My interest and participation was completely at the highest levels for the entire presentation.”
  • “Best program I have attended in years.”

Summer Leadership Conference: Who Should Attend?

Long-term care leaders who want to increase levels of productivity and cooperation in his or her organization or community. Administrators, CEOs, facility owners, ACHCA and NYSHFA members and nonmembers, healthcare company providers who will benefit from this week-long workshop.

A Moment to Reflect – Focused on the Future

past now future sticky notesIn one of the small-group exercises at the Summer Leadership Conference, one of my ‘Lighthouse Healthcare’ team members said, “I’ve been at this now for 40 years, and I have never seen this much change!” The demands and rigors of healthcare executives and leaders in today’s changing environment cannot be over emphasized. With countless regulatory, human resource, legal, and other content related changes swirling about, the Summer Leadership Conference has proven over its 34-year history to be a valuable resource to a small group of colleagues who take a week to refocus, recharge, and learn from each other.

Stackpole & Associates is proud to be among the organizers of the conference, to preserve its value, and enhance its future. The New York Chapter of the American College of Healthcare Administrators, the New York State Health Facilities Association and Stackpole & Associates are proud of this 34 year tradition, and we are focused on bringing and even better, first-class opportunity to a small group of healthcare leaders in 2017.

Contact Irving Stackpole today to learn more about our focus on the future!

 

What the US and Bermuda Have in Common: “Perspectives” from Dr. Claudette Fleming, Executive Director of Age Concern Bermuda

ClaudetteFlemingPresThe challenges associated with aging demographics go well beyond the usual and customary calls for more professional, trained personnel, age appropriate accommodations, or medical and rehabilitation services. While all of these are needed, according to Claudette Fleming, DDippl, the Executive Director of Age Concern Bermuda, the history of how we got where we are, or as Dr. Fleming put it, “perspectives” informs what’s possible for the immediate and long-term future. Speaking at the Summer Leadership Conference 2016, hosted at the Fairmont in Southampton, Dr. Fleming described how the Bermudian and US age care systems are headed toward a period of “integration,” after periods of “institutionalization” and “medicalization.”

This is certainly true in both Bermuda and the United States. With very similar demographics, including progressively aging populations, and growing dependency ratios, post-acute care services are drawing significant new attention. Government bodies in the US such as the Centers for Medicare and Medicaid Services (CMS), as well as private intermediaries are looking for efficiencies and economies in the post-acute, or long-term care systems. Dr. Fleming described the current situation in Bermuda for lodging, rehabilitative, and respite services as, “a crisis situation,” and suggested that only political will would resolve the current difficulties. While the supply and demand situation in the US probably isn’t at a crisis, there certainly are imbalances which government and private market forces are attempting to rebalance. Claudette described the government penchant for commissioning study after study, while the underlying issues go unaddressed. In the US, we call this “kicking the can down the road”.

Another painful fact which Bermuda shares with the US is the extraordinarily high cost of healthcare. While it is common to refer to the United States as the most expensive health care system in the world, in fact, Bermuda ranks 3rd among developed economies. Amazing, considering the small size of the country.

The cost of health insurance is another painful similarity. The Bermuda market is of course much smaller than the US, with a population of only 64,000 versus 384,000, the actuarial characteristics of the risk pool mean that health insurance is staggeringly expensive for the average Bermudian family, often costing $10-$15,000 per year. There is no “safety net” insurance available for the island’s poor, such as the Medicaid program in the US. Moreover, with an age-targeted infrastructure that has been developed like topsy, many Bermudian hospital beds are taken by aged consumers who, while not in need of acute-care hospital services, have no other place to go where their chronic care needs can be met.

There certainly are lessons to be drawn from developed countries around the world, including the US and Bermuda, about how to address the expensive and culturally critical care needs of each populations. Dr. Fleming’s “perspectives” are an excellent place to start.

You can see Dr. Fleming’s full presentation here: http://summerleadershipconference.org/wp-content/uploads/2016/07/Perspectives-on-LTC-in-Bermuda-Summer-Leadership-Conference-2016.pdf

The 2016 Summer Leadership Conference Focused on Long-Term Care Leadership Being Held at the Fairmont Southampton, July 25 – July 29

SLC_Broch2Southampton, Bermuda – July 25, 2016 – The Summer Leadership Conference (SLC), an annual event coordinated by the NYC-ACHCA and NYSHFA/NYSCAL, is now underway at the Fairmont Southampton through July 29. The event brings together leaders in the long-term care field, including CEOs, facility owners, ACHCA and NYSHFA members and nonmembers, and healthcare company providers, who want to increase levels of productivity and cooperation in their organizations or communities. The SLC has been held in Bermuda since 2002.

The Summer Leadership Conference is a unique opportunity to “get away from it all, to get into it” for long-term care leaders. The conference is regularly attended by executives who relish the opportunity to discuss real-world issues with fellow leaders in an intimate, collegial setting. Loyal participants have been attending for many years, citing the quality of the program, the ability to interact one-on-one with other executives, while earning 15 CEUs.

The theme of this year’s Summer Leadership Conference is 5 Steps to Building & Leading a More Results-Driven Team and is being facilitated by Dr. Bryan K. Williams, D.M. Dr. Williams is a service consultant, trainer, and author. He has facilitated workshops and delivered keynotes worldwide for various companies in diverse industries. The SLC program is presented in a series of highly interactive sessions and focused on class models for leadership, sound principles of management, and the behavioral science of motivation. You can view the full program here.

After participating in this program, participants will:

  • Know what it takes to be a leader whom others want to follow
  • Be better at communicating each member of their teams’ roles
  • Empower their team members to connect to a greater purpose

This year, the SLC is pleased to add a new, international perspective to the Conference. Two Bermudian healthcare leaders – Dr. Claudette Fleming and Dr. Ricky Brathwaite – will deliver presentations about the challenges of serving a growing aged population in Bermuda.

Dr. Claudette Fleming is the Executive Director of Age Concern Bermuda, the most important advocacy group for issues of persons of age in Bermuda. She brings a wealth of experience and will discuss the demand, access, and challenges associated with the aging population in Bermuda.

Dr. Ricky Brathwaite is an internationally recognized healthcare economist. A native Bermudian, he splits his time among his home country and clients all over the world, while managing to spend significant time in Washington DC. A global thinker, he will share his perspectives on comparative health care systems, specifically as these relate to care and services for persons of age.

“The best thing about the Summer Leadership Conference, after all these years, is being there with our friends and colleagues. We’ve grown close over the years – much of this commenced and centered around the SLC. At the professional development level, there’s a level of honesty and openness. This is a great place to see first-hand different styles of leadership and learn from each other. Each year when I leave, I can’t wait to get back!” says Larry Slatky, SLC Organizer and Conference attendee since 1982.

The Summer Leadership Conference is an ideal way for long-term care leaders to refocus, recharge, and plan for today, tomorrow, and the year ahead. You can learn more about the Conference here: http://summerleadershipconference.org.

About ACHCA, New York Chapter

The New York Chapter of the ACHCA (NYC-ACHCA) is a State affiliate, of the ACHCA that was founded in 1962, the American College of Health Care Administrators is the only professional association devoted solely to meeting the professional needs of today’s long term care administrators and executives. Focusing on advancing leadership excellence, NYC-ACHCA provides professional education and certification to administrators from across the spectrum of long term care.

For more information, visit www.nycachca.org.

About NYSHFA / NYSCAL

The New York State Health Facilities Association & New York State Center for Assisted Living is a member-driven association of providers of long term care services, caring for individuals of all ages in proprietary, not-for-profit, and government-sponsored skilled nursing, post-acute, rehab, adult care and assisted living communities across the state of New York.

For more information, visit www.nyshfa.org.

Bermuda Shorts: An Interview with Toni Lynn Davis, MHA, CNHA, FACHCA, Executive Director & President, Green Hill, Inc.

317AB9D8-0D59-46D6-B131-0710EDB536AAToni Lynn Davis, MHA, CNHA, FACHCA, Executive Director & President, Green Hill, Inc.

How long have you been attending the Summer Leadership Conference?

“On and off for about 34 years….I used to go with my mother when she was Executive Director.”

Why do you attend? What keeps you coming back?

“It’s refreshing to sit with other like-minded leaders and get inspired by their stories or motivated by the speaker. It’s a hard job we have and getting this break invigorates me to go back and continue the good work. I can also pass along all I learned to my team. I brought two of my ‘future’ leaders last year, and it was wonderful to see their spirit come alive with new ideas and different perspectives.”

What are your favorite things to do and places to see during the conference?

“I love the beach after the conference or hanging by the pool and connecting with those I see each year at the conference. It’s also great networking. I sometimes bring my family with me, so it’s also great personal time with them that makes the trip that much better.”

Do you have any suggestions for new attendees or first-time participants?

“Just enjoy the inspiration when in sessions and bring family with you to create a vacation experience as well.”

An Interview with Larry Slatky, Summer Leadership Conference Organizer

IMG_0381Larry’s History with the Summer Leadership Conference

In the early 1980s, while working at Parkview Nursing Home (Larry started there at 17!), I got more involved in the American College of Healthcare Administrator’s. Young managers and administrators couldn’t afford to go to national/regional meetings. So I volunteered on the conference and education committees for the New York Chapter of ACHCA. Back then, some companies would sponsor events to get access to SNF administrators, so I started asking destinations and transport companies to help with college events. Partnerships were developed, including with Eastern Airlines.

The first summer leadership conference was in Barbados in 1982. After looking at 2 to 3 destinations, I took the risk and planned the first Summer Leadership Conference for Barbados. It was called the “The American Series.” It was a terrific success, with 45 attendees and program was hit. After the second successful program in Barbados, we experimented with locations and even cruising. After 9-11, we settled on Bermuda as the consistent location. Hamilton was the site for many years, then the conference was forced to switch to Southampton when the Hamilton location was renovated. The conference has been there ever since!

What Are the Best Things About the Summer Leadership Conference?

The best thing about the Summer Leadership Conference after all these years is being there with my friends and colleagues. We’ve grown close over the years – much of this commenced and centered around the SLC – at the professional development level, there’s a level of honesty and openness. This is a great place to see first-hand different styles – no unions, different approaches – you really get close to people from different cultures. I love watching people stay young with you, while we’re all growing old! Everyone’s comfortable, safe, and secure. Each year when I leave I can’t wait to get back! Four Ways is a great restaurant to dine at during the conference. And, playing golf at the executive course, Southampton is always a highlight of the event – the scenery and the course itself is great.

Do you have any suggestions for new attendees / first time participants?

The rates at the hotel are great, because we’re one of their oldest groups there, so newcomers should plan to linger a few days and take advantage of this. The water sports available are amazing. Bermuda is great at night, but it’s also a day-centered destination where families go – it’s where my kids and I go to get together. It’s a great place to renew all types of relationships – including your wife!

Take advantage of the mornings – they’re beautiful. Take a walk or a jog, or a walk up to the lighthouse. Of course, you need to go to the beach. Make a visit to the aquariums. Go into town, it’s so clean and family friendly, and old – it’s been there 400 years! Summer is the high season for weather and water sports – this is their season! Take advantage of the water sports, make sure you take a ride on a jet ski!

Looking forward to seeing everyone and a great conference!

Earn 15 Continuing Education Credits at the Summer Leadership Conference

SLC_Broch1Attend the Summer Leadership Conference and earn 15 continuing education credits. The New York State Health Facilities Association is a certified sponsor of professional continuing education with the National Association of Long Term Care Administrator Boards (NAB). NYSHFA has submitted for 15 CEUs from NAB for this program. State licensure boards have final authority on the educational program facilitated by acceptance of individual courses. ACHCA is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Learn more about the program here!

About ACHCA

The New York Chapter of the ACHCA (NYC-ACHCA) is a State affiliate, of the ACHCA that was founded in 1962, the American College of Health Care Administrators is the only professional association devoted solely to meeting the professional needs of long term care administrators and executives. Focusing on advancing leadership excellence, NYC-ACHCA provides professional education and certification to administrators from across the spectrum of long term care. Learn more at www.nycachca.org.

About NYSHFA / NYSCAL

The New York State Health Facilities Association and New York State Center for Assisted Living is a member-driven association of providers of long-term care services, caring for individuals of all ages in proprietary, not-for-profit, and government-sponsored skilled nursing, post-acute, rehab, adult care and assisted living communities across the state of New York. For more information, visit www.nyshfa.org.