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The Triple Aim or Three Bull’s-Eyes? The Summer Leadership Conference

The “triple aim” in healthcare refers to the drive to increase quality, improve the customer experience, and lower cost. For healthcare managers, this triple aim may seem more like three bull’s-eyes painted on our backs!

Bull’s-eye #1

The Center for Medicare and Medicaid Services (CMS), have released thousands of pages of new and proposed regulations regarding hospital services, physician payment, and long-term care services. These changes are dramatic.

Bull’s-eye #2

In the midst of this, healthcare providers are experiencing significant declines in demand and utilization. Hospital occupancy, skilled nursing occupancy, and other measures of health care utilization are lower than in years past.

Bull’s-eye #3

Labor costs and economic pressures are beginning to feel like it’s the 1980s, rather than 2017. With restrictions to payments, and declining occupancy & utilization, increasing labor and supply costs could be the last straw on many a camel’s back.

In spite of these three bull’s-eyes, healthcare managers are expected to carry on, demonstrate leadership, and manage effectively in the midst of this turbulence.

Tote that Barge, Lift that Bale

Taking a break from the relentless stress is not only a good idea, it may be essential to continued health and sustainability for many managers. 

Refocus, recharge, and enhance your management skills, all while earning 15 CEUs – this is the Summer Leadership Conference

Join us!

New York Chapter ACHCA Summer Leadership Conference

The Fairmont Southampton, Bermuda

July 24-28, 2017

Conference rates are available from July 19 — 30. Please make sure that you use the conference reservation block code of NEWY0717. Learn more!

Earn 15 Continuing Education Credits at the Summer Leadership Conference

Attend the Summer Leadership Conference and earn 15 continuing education credits. The New York State Health Facilities Association is a certified sponsor of professional continuing education with the National Association of Long Term Care Administrator Boards (NAB). NYSHFA has submitted for 15 CEUs from NAB for this program. State licensure boards have final authority on the educational program facilitated by acceptance of individual courses. ACHCA is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.


Read more about the great program we have in store for you, and you can download the Summer Leadership Conference brochure.

Make Your Own Luck! Attend the Summer Leadership Conference

“The harder I work, the luckier I get.” This quote and variations of it have been attributed to Thomas Jefferson and Samuel Goldwyn, among others. We may never know who actually said it, but regardless, the sentiment is clear: Luck is something we make for ourselves through perseverance, work, and by seizing opportunities. This seems especially apropos as we celebrate St. Patrick’s Day this week. It’s a reminder that we can all be Irish for one day, and lucky, IF we work hard enough!

As we all know, there are potentially huge changes looming in healthcare and long-term care. Nothing could be clearer than the need to develop leadership in this environment. The Summer Leadership Conference, to be held in Bermuda from July 24–28, 2017, is an opportunity to do just that; it provides a unique, once-a-year chance to replenish, recharge, and refocus.

This is the 35th annual edition of The Summer Leadership Conference, a testament to its value to the participants (many of whom have been coming for years), and its endurance as a high-level event, attracting leaders who want to share experiences, in addition to exploring all the recreational, leisure, and sports-related activities Bermuda has to offer.

In light of the coming changes and potential challenges in our industry, let’s work harder, play harder, and conjure up some luck! Consider joining your colleagues, earning 15 CEUs, and recharging those leadership batteries!

We’re thrilled to have as our Facilitator for the 2017 Summer Leadership Conference, Clint MaunMaun-Lemke President and Senior Partner.

Read more about the program!

Register http://summerleadershipconference.org/register/

SLC 2017 Day 5: The Art and Science of Teaming

Today’s organizations will find it difficult to be successful without the use of teams to produce important improvement and operational stability. This is particularly true when developing Quality Improvement teams for recruitment, selection, retention, and marketing related teams. To produce a successful team you need to develop boundaries for the implementation of successful group activities.

Objectives:

  1. At the completion of this session, the participants will be able to:
  2. Determine customized team rules/boundaries for their organization
  3. Practice real team implementation
  4. Develop successful meeting participation techniques
  5. Prepare for conflict management with techniques for handling conflict
  6. Capitalize on conflict opportunities which produce positive team public relations

This session will truly allow your team to advance to the next level by facilitative lecture and practice.

Learn more about our facilitator Clint Maun.

Summer Leadership Conference: Who Should Attend?

Long-term care leaders who want to increase levels of productivity and cooperation in his or her organization or community. Administrators, CEOs, facility owners, ACHCA and NYSHFA members and nonmembers, healthcare company providers who will benefit from this week-long workshop.

SLC 2017 Day 4: Leadership that Drives Results

Today’s organizations must promote proactive leadership techniques which drive measurable results for improvement and growth. There is no time left for process without results. Attendees of this invigorating session will learn specific techniques for engaging their co-workers for successful team-based efforts, customer service initiatives and ongoing daily outcomes.

Objectives:

At the completion of this program, the attendees will possess the skills to:

  1. Understand the difference between leadership and management
  2. Use B.S.C.T.P. effectively
  3. Create 50/50 relationships.
  4. Maximize shift report and shift startup
  5. Implement the One Great Unit concept
  6. Handle negative attitudes that interfere with team success
  7. Implement effective/efficient team huddles
  8. Organize a come with me program
  9. Check customer satisfaction at the time of delivery

This session will include specific methods to enhance leadership that encourages results with techniques that can be easily implemented.

Learn more about our facilitator Clint Maun.

Summer Leadership Conference: Who Should Attend?

Long-term care leaders who want to increase levels of productivity and cooperation in his or her organization or community. Administrators, CEOs, facility owners, ACHCA and NYSHFA members and nonmembers, healthcare company providers who will benefit from this week-long workshop.

SLC 2017 Day 3: WORKFORCE 21: Recruitment, Selection, and Retention of Quality Employees

“If you are the employer of choice, you’ll be the provider of choice.”

To run a successful organization, we must have dedicated, quality co-workers that embrace the team concept. Like never before, we’re being challenged to find the quantity and quality of co-workers necessary to be involved on our team. It is possible to reduce turnover lower than the national average in a short period of time by using team-based involvement.

Objectives:

On the completion of this session, participants will be able to:

  1. Implement methods for recruitment utilizing existing staff.
  2. Develop behavioral interviewing and selection techniques.
  3. Coordinate specific retention techniques (turnover reduction) including mentoring and orientation.
  4. Implement successful self-reporting system that develops team-based accountability and motivated behavior on a daily basis.

This program will rely heavily upon case-study and real-life examples of reasons why an employee eaves, the effects on personnel availability because of negative advertising and practical and innovative techniques for advertising.

Learn more about our facilitator Clint Maun.

Summer Leadership Conference: Who Should Attend?

Long-term care leaders who want to increase levels of productivity and cooperation in his or her organization or community. Administrators, CEOs, facility owners, ACHCA and NYSHFA members and nonmembers, healthcare company providers who will benefit from this week-long workshop.

SLC 2017 Day 2: Dealing with Difficult People

peeping-tom-316125_640Have you ever worked with one of those people that made you want to:

  • Avoid them?
  • Divorce them?
  • Shout at them?
  • Give them up for adoption?
  • Terminate them?
  • Complete successful physical damage?

If the answer is “yes” to any of these questions you need to try another alternative. That alternative is to learn how to deal with them. As hard as that may seem, it is possible!

Objectives:

At the completion of this session the participants will be able to:

  1. Develop an understanding of how to deal with different communication approaches
  2. Implement the concept of customer in their daily interactions
  3. Develop appropriate communication skills to ensure the implementation of 50/50 relationships
  4. Implement techniques for improved intershift, interdepartmental and interpersonal relationships
  5. Deliver positive and negative feedback so it is truly useful
  6. Develop techniques for handling supervisory-employee situations, including how to prepare a workable action plan on their difficult individual
  7. Understand the relationship between the “pleasaholic” and the “BMG”
  8. Develop the ability to implement a 5-step customer satisfaction process in dealing with difficult customer situations

This session is designed to prepare the participants with appropriate “how-to” information to develop assertive conflict management skills that can produce a successful interaction for the organization and, at the same time, for the individuals involved.

Learn more about our facilitator Clint Maun.

Summer Leadership Conference: Who Should Attend?

Long-term care leaders who want to increase levels of productivity and cooperation in his or her organization or community. Administrators, CEOs, facility owners, ACHCA and NYSHFA members and nonmembers, healthcare company providers who will benefit from this week-long workshop.

SLC 2017 Day 1: 7 Keys to Personal Success and Happiness in a Healthcare Job

Let’s face it. A successful professional career can be wrought with high turnover, long hours, low staffing and often, little payback. While employees may love the work they do, finding true success and happiness in such an environment can seem impossible … a closed door.

Now, job satisfaction and personal fulfillment doesn’t have to be a dream. After over 30 years of research and personal experience, Clint Maun has developed 7 Keys proven to keep the organization, management, and staff positively engaged, happy, and coming back to work every day with the skills necessary to achieve the essential element for success … balance.

The 7 Keys are relevant today and have been proven to stand the test of time. An absolute return on investment is assured for the individual and the organization.

Objectives:

The participants will learn how to implement these necessary success techniques for themselves, while ensuring their co-workers, bosses and other staff within the organization also achieve the appropriate balance, to feel they have a sense of purpose and happiness in their healthcare career.

By encouraging an environment where the “7 Keys” can be achieved, leadership can unlock the closed doors hindering success in the organization. This dynamic series of 7 unlocking principles are as follows:

Key # 1: Staying highly motivated on a daily basis (even on bad days!) is a must How to Motivate Yourself on a Daily Basis

Key # 2: You must be able to combat negativity Proven Methods for Handling Energy Zapping “Trolls”

Key # 3: Tooting your own horn is essential to success How to Effectively Promote Yourself

Key # 4: You must make you, the boss, and the organization all look good at the same time How toMake Everyone Come Out as Winners

Key # 5: For you to be successful, your team must be successful How to Play on Teams that Pay Off

Key # 6: You must be able to deal with difficult people Winning Tips and Techniques for Dealing with  Difficult People

Key # 7: You must upgrade your value in the organization so that it means something How to Prove Your Worth

The 7 Keys are thought-provoking, specific, immediately applicable and achievable. Through the 7 Keys, organizations, leadership and staff will benefit from effectively utilizing a set of strategies that will help achieve the balance needed for the fulfillment they deserve. Of course, success and happiness is ultimately up to the individual, but the 7 Keys can guide the way.

Learn more about our facilitator Clint Maun.

Summer Leadership Conference: Who Should Attend?

Long-term care leaders who want to increase levels of productivity and cooperation in his or her organization or community. Administrators, CEOs, facility owners, ACHCA and NYSHFA members and nonmembers, healthcare company providers who will benefit from this week-long workshop.

Program Overview for the 2017 Summer Leadership Conference

Program Overview for the 2017 Summer Leadership Conference, Clint Maun, Facilitatorclintmaun-18-9-kb

Below is an overview of the topic schedule for the 2017 Summer Leadership Conference:

Day 1: 7 Keys to Personal Success and Happiness in a Healthcare Job

Day 2: Dealing with Difficult People

Day 3: WORKFORCE 21: Recruitment, Selection, and Retention of Quality Employees

Day 4: Leadership that Drives Results

Day 5: The Art and Science of Teaming

Check back for more detailed descriptions of what we’ll be covering during each day of the conference!

Learn more about our facilitator
Clint Maun.
Summer Leadership Conference: Who Should Attend?

Long-term care leaders who want to increase levels of productivity and cooperation in his or her organization or community. Administrators, CEOs, facility owners, ACHCA and NYSHFA members and nonmembers, healthcare company providers who will benefit from this week-long workshop.

Download The Brochure

Bermuda Shorts: An Interview with Mark J. Finkelstein, M.P.S., FACHCA, CNHA, Administrator of Hughes Health and Rehabilitation, Inc.

mark_pMark J. Finkelstein, M.P.S., FACHCA, CNHA, is the administrator of Hughes Health and Rehabilitation, Inc., and serves as the vice president of the organization’s Board of Directors. He has been a licensed nursing home administrator since 1972, and has served in various management capacities in his career.

How long have you been attending the Summer Leadership Conference?

Since 1988

Why do you attend? What keeps you coming back?

First of all, it’s a great opportunity to learn how to be a better leader and inspire our teams. Perennially, it’s the finest seminar I attend. I always walk away armed with valuable information I can use every day. Generally, the people who attend are at a high level and the sessions are geared to leaders in the sector. The other attendees are very interesting to be around because of shared interest in long-term care leadership.

I also love it, because Bermuda is my favorite spot on earth!

My family and I like to tack on bit of vacation before or after the program – my kids and grandkids still want to go!

Learn more about this year’s Summer Leadership Conference program here: http://summerleadershipconference.org/program/

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