The Triple Aim or Three Bull’s-Eyes? The Summer Leadership Conference

The “triple aim” in healthcare refers to the drive to increase quality, improve the customer experience, and lower cost. For healthcare managers, this triple aim may seem more like three bull’s-eyes painted on our backs!

Bull’s-eye #1

The Center for Medicare and Medicaid Services (CMS), have released thousands of pages of new and proposed regulations regarding hospital services, physician payment, and long-term care services. These changes are dramatic.

Bull’s-eye #2

In the midst of this, healthcare providers are experiencing significant declines in demand and utilization. Hospital occupancy, skilled nursing occupancy, and other measures of health care utilization are lower than in years past.

Bull’s-eye #3

Labor costs and economic pressures are beginning to feel like it’s the 1980s, rather than 2017. With restrictions to payments, and declining occupancy & utilization, increasing labor and supply costs could be the last straw on many a camel’s back.

In spite of these three bull’s-eyes, healthcare managers are expected to carry on, demonstrate leadership, and manage effectively in the midst of this turbulence.

Tote that Barge, Lift that Bale

Taking a break from the relentless stress is not only a good idea, it may be essential to continued health and sustainability for many managers. 

Refocus, recharge, and enhance your management skills, all while earning 15 CEUs – this is the Summer Leadership Conference

Join us!

New York Chapter ACHCA Summer Leadership Conference

The Fairmont Southampton, Bermuda

July 24-28, 2017

Conference rates are available from July 19 — 30. Please make sure that you use the conference reservation block code of NEWY0717. Learn more!

Earn 15 Continuing Education Credits at the Summer Leadership Conference

Attend the Summer Leadership Conference and earn 15 continuing education credits. The New York State Health Facilities Association is a certified sponsor of professional continuing education with the National Association of Long Term Care Administrator Boards (NAB). NYSHFA has submitted for 15 CEUs from NAB for this program. State licensure boards have final authority on the educational program facilitated by acceptance of individual courses. ACHCA is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Read more about the great program we have in store for you, and you can download the Summer Leadership Conference brochure.

5 Steps to Building & Leading a More Results-Driven Team

Summer Leadership Conference: An educational program facilitated by Dr. Bryan K. Williams, D.M.

Bryan Photo 3After participating in this program, you can expect to:

  • Know what it takes to be a leader whom others want to follow
  • Be better at communicating each member of your team’s role
  • Empower your team members to connect to a greater purpose

Summer Leadership Conference Program — DAY 1: Leading a 5-Star Team


The purpose of this session is to review the leadership skills and competencies needed to lead a 5-star caliber team. Special emphasis will be placed on proven techniques and processes used by highly effective leaders worldwide.

Learning Topics:

  • How to build a team of highly engaged employees
  • 11 Non-negotiables of 5-star leaders
  • Becoming a leader that others want to follow
  • Communicating the purpose of each person’s role

Summer Leadership Conference Program — DAY 2: Lead Me…Five Tips To Inspire Your Team


The purpose of this session is to equip leaders with the tools necessary to empower, inspire and engage their team to deliver world-class customer service. The attendees will understand what it takes to emotionally engage their staff and to be a leader that employees are eager to follow.

Learning Topics:

  • Create a compelling vision
  • Have a clearly articulated mission
  • Show alignment between the vision, mission, and individual roles
  • Connect to a greater purpose
  • Servant leadership (people follow you because of what you have done for them)

Summer Leadership Conference Program — DAY 3: Creating a Culture of Service Excellence


The purpose of this session is to review and focus on proven concepts and techniques to provide consistently exceptional service that is truly memorable. The goal is for everyone to take away applicable tips and techniques to emotionally engage their customers.

Learning Topics:

  • Customer Service vs. Customer Engagement
  • Apply the Universal Service Rules
  • Master the Key Steps of Service
  • Identifying and Enhancing Service Touchpoints
  • Service Recovery and Empowerment

Summer Leadership Conference Program — DAY 4: Engaging Your Staff


The purpose of this session is to equip leaders with best practices and evidence-based techniques to fully engage each person on their respective teams

Learning Topics:

  • Identifying and leveraging the biggest key drivers of each person on your team
  • Learn how to manage the innate talents of each person (including your own)
  • Effectively use tools for team engagement
  • Tips to create a powerful onboarding experience for each team member

Summer Leadership Conference Program — DAY 5: Using the Baldrige Criteria* to Become a More Effective Leader


The purpose of this session is to use the world-renowned Baldrige framework to enhance leadership effectiveness. *The Baldrige Criteria for Performance Excellence is used to assess organizations that apply for the Malcolm Baldrige National Quality Award. The MBNQA is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors.

Learning Topics:

  • Apply the four factors used to create and evaluate a strong process
  • Understand how the senior leaders’ personal actions guide and sustain the organization
  • How to create an environment for customer engagement, innovation, and high performance
  • Learn effective methods to communicate to the workforce and key customers
  • Build a personalized leadership action plan

Register here!