Refocus, Recharge, and Plan for the Year Ahead

With so much change on the immediate horizon, the Summer Leadership Conference is an ideal way to refocus, recharge, and plan for the year ahead. There are still a few seats available, so register today and get ready for whitewater leadership. You can register here:

The annual Summer Leadership Conference is a unique opportunity to “get away from it all, to get into it.” The conference is regularly attended by executives who relish the opportunity to discuss real-world issues with fellow leaders in an intimate, collegial setting. Loyal participants have been attending for many years, citing the quality of the program, the ability to interact one-on-one with their fellow executives, and, of course, the 15 CEUs!

Bermuda is an ideal setting for this type of conference, with a great mix of family-based outdoor activities, and vibrant nightlife. The conference is designed with ample time to refresh, relax, and consider your next moves. The Fairmont in Southampton is a world-renowned destination, and Bermuda is an easy, direct flight from many US cities.

Refocus, recharge, and enhance your management skills, all while earning 15 CEUs – this is the Summer Leadership Conference! Join us!


5 Steps to Building & Leading a More Results-Driven Team

Summer Leadership Conference: An educational program facilitated by Dr. Bryan K. Williams, D.M.

Bryan Photo 3After participating in this program, you can expect to:

  • Know what it takes to be a leader whom others want to follow
  • Be better at communicating each member of your team’s role
  • Empower your team members to connect to a greater purpose

Summer Leadership Conference Program — DAY 1: Leading a 5-Star Team


The purpose of this session is to review the leadership skills and competencies needed to lead a 5-star caliber team. Special emphasis will be placed on proven techniques and processes used by highly effective leaders worldwide.

Learning Topics:

  • How to build a team of highly engaged employees
  • 11 Non-negotiables of 5-star leaders
  • Becoming a leader that others want to follow
  • Communicating the purpose of each person’s role

Summer Leadership Conference Program — DAY 2: Lead Me…Five Tips To Inspire Your Team


The purpose of this session is to equip leaders with the tools necessary to empower, inspire and engage their team to deliver world-class customer service. The attendees will understand what it takes to emotionally engage their staff and to be a leader that employees are eager to follow.

Learning Topics:

  • Create a compelling vision
  • Have a clearly articulated mission
  • Show alignment between the vision, mission, and individual roles
  • Connect to a greater purpose
  • Servant leadership (people follow you because of what you have done for them)

Summer Leadership Conference Program — DAY 3: Creating a Culture of Service Excellence


The purpose of this session is to review and focus on proven concepts and techniques to provide consistently exceptional service that is truly memorable. The goal is for everyone to take away applicable tips and techniques to emotionally engage their customers.

Learning Topics:

  • Customer Service vs. Customer Engagement
  • Apply the Universal Service Rules
  • Master the Key Steps of Service
  • Identifying and Enhancing Service Touchpoints
  • Service Recovery and Empowerment

Summer Leadership Conference Program — DAY 4: Engaging Your Staff


The purpose of this session is to equip leaders with best practices and evidence-based techniques to fully engage each person on their respective teams

Learning Topics:

  • Identifying and leveraging the biggest key drivers of each person on your team
  • Learn how to manage the innate talents of each person (including your own)
  • Effectively use tools for team engagement
  • Tips to create a powerful onboarding experience for each team member

Summer Leadership Conference Program — DAY 5: Using the Baldrige Criteria* to Become a More Effective Leader


The purpose of this session is to use the world-renowned Baldrige framework to enhance leadership effectiveness. *The Baldrige Criteria for Performance Excellence is used to assess organizations that apply for the Malcolm Baldrige National Quality Award. The MBNQA is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors.

Learning Topics:

  • Apply the four factors used to create and evaluate a strong process
  • Understand how the senior leaders’ personal actions guide and sustain the organization
  • How to create an environment for customer engagement, innovation, and high performance
  • Learn effective methods to communicate to the workforce and key customers
  • Build a personalized leadership action plan

Register here!

Summer Leadership Conference

The Summer Leadership Conference 2016

leadership in healthcareWhether it’s increasing government and intermediary intervention, or recruitment and retention issues, the challenges of healthcare leadership have never been more demanding. We are being asked to do more with less.

A fascinating article in the New York Times highlights the insights gleaned by Google as it attempted to build the “perfect team”. Many of these lessons are valuable for healthcare leaders, and are front and center at The Summer Leadership Conference this July in Bermuda.

Developing teams, understanding the life cycles and stages of team development, and building high performance work groups will be covered by the facilitator Bryan Williams in a highly interactive week-long program.

Among the lessons Google learned is that how team members interact with each other – the levels of trust and emotional sensitivity – are keys to the performance of the group. These are clear the outcomes of Google’s analysis, and will resonate with you in the learning environment at the Fairmont Southampton, Bermuda.

This is the 24th annual edition of The Summer Leadership Conference, a testament to its value to the participants (many of whom have been coming for years), and its endurance as a high level event, attracting leaders who want to share experiences,  and explore all the recreational, leisure and sports-related activities Bermuda has to offer.

Consider joining your colleagues, earning 15 CEUs, and recharging those leadership batteries!

Read more about the program here!

Summer Leadership Conference: Who Should Attend?

Long-term care leaders who want to increase levels of productivity and cooperation in his or her organization or community. Administrators, CEOs, facility owners, ACHCA and NYSHFA members and nonmembers, healthcare company providers who will benefit from this week-long workshop.