Hotel Facilities

summer leadership conference
summer leadership conference
summer leadership conference
summer leadership conference

Program Overview for the 2017 Summer Leadership Conference,
Clint Maun, Facilitator

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Topic Schedule Overview

Day 1: 7 Keys to Personal Success and Happiness in a Healthcare Job

Day 2: Dealing with Difficult People

Day 3: WORKFORCE 21: Recruitment, Selection, and Retention of Quality Employees

Day 4: Leadership that Drives Results

Day 5: The Art and Science of Teaming

Day 1: 7 Keys to Personal Success and Happiness in a Healthcare Job


The participants will learn how to implement these necessary success techniques for themselves, while ensuring their co-workers, bosses, and other staff within the organization also achieve the appropriate balance, to feel they have a sense of purpose and happiness in their healthcare career.

By encouraging an environment where the “7 Keys” can be achieved, leadership can unlock the closed doors hindering success in the organization. This dynamic series of 7 unlocking principles are as follows:

  • Key # 1: How to Motivate Yourself on a Daily Basis — Staying highly motivated on a daily basis (even on bad days!) is a must
  • Key # 2: Proven Methods for Handling Energy Zapping “Trolls” — You must be able to combat negativity
  • Key # 3: How to Effectively Promote Yourself — Tooting your own horn is essential to success
  • Key # 4: How to Make Everyone Come Out as Winners — You must make you, the boss, and the organization all look good at the same time
  • Key # 5: How to Play on Teams that Pay Off — For you to be successful, your team must be successful
  • Key # 6: Winning Tips and Techniques for Dealing with Difficult People — You must be able to deal with difficult people
  • Key # 7: How to Prove Your Worth — You must upgrade your value in the organization so that it means something

Through the 7 Keys, organizations, leadership and staff will benefit from effectively utilizing a set of strategies that will help achieve the balance needed for the fulfillment they deserve. Of course, success and happiness is ultimately up to the individual, but the 7 Keys can guide the way.

Day 2: Dealing with Difficult People

Have you ever worked with one of those people that made you want to:

  • Avoid them?
  • Divorce them?
  • Shout at them?
  • Give them up for adoption?
  • Terminate them?
  • Complete successful physical damage?

If the answer is “yes” to any of these questions you need to try another alternative. That alternative is to learn how to deal with them. As hard as that may seem, it is possible!


At the completion of this session the participants will be able to:

  1. Develop an understanding of how to deal with different communication approaches
  2. Implement the concept of customer in their daily interactions
  3. Develop appropriate communication skills to ensure the implementation of 50/50 relationships
  4. Implement techniques for improved intershift, interdepartmental and interpersonal relationships
  5. Deliver positive and negative feedback so it is truly useful
  6. Develop techniques for handling supervisory-employee situations, including how to prepare a workable action plan on their difficult individual
  7. Understand the relationship between the “pleasaholic” and the “BMG”
  8. Develop the ability to implement a 5-step customer satisfaction process in dealing with difficult customer situations

This session is designed to prepare the participants with appropriate “how-to” information to develop assertive conflict management skills that can produce a successful interaction for the organization and, at the same time, for the individuals involved.

Day 3: WORKFORCE 21: Recruitment, Selection, and Retention of Quality Employees

“If you are the employer of choice, you’ll be the provider of choice.”

To run a successful organization, we must have dedicated, quality co-workers that embrace the team concept. Like never before, we’re being challenged to find the quantity and quality of co-workers necessary to be involved on our team. It is possible to reduce turnover lower than the national average in a short period of time by using team-based involvement.


On the completion of this session, participants will be able to:

  1. Implement methods for recruitment utilizing existing staff.
  2. Develop behavioral interviewing and selection techniques.
  3. Coordinate specific retention techniques (turnover reduction) including mentoring and orientation.
  4. Implement successful self-reporting system that develops team-based accountability and motivated behavior on a daily basis.