The New York Chapter of the ACHCA is delighted to announce that Dr Bryan K. Williams will facilitate the 2016 Summer Leadership Conference to he held at the Fairmont Southhampton, Bermuda.
Dr Bryan K. Williams Bio:
Dr. Bryan Williams is a service consultant, trainer, and author. He has facilitated workshops and delivered keynotes worldwide for various companies in diverse industries. Bryan was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company. He holds degrees and certifications in Business Administration, Hotel/Restaurant Management, and Adult Education, including a Doctor of Management in Organizational Leadership. Bryan is also the creator of the popular BWTV training series, and author of two books on service excellence. He was also a member of the Board of Examiners for the Baldrige Performance Excellence Program. Most of all, Bryan is very passionate about helping companies reach high levels of service and organizational excellence.
We are very exited about the expertise and energy that Dr Williams will bring to the 2016 Conference.