Dr. Bryan K. Williams is a consultant, trainer, and author who focuses on the areas of service excellence and organizational effectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Hotels & Restaurants. His work with clients has taken him throughout the United States, Europe, Asia, Africa, Mexico, and the Caribbean.
Prior to this current venture, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for almost 10 years. In his last role with The Ritz-Carlton, he was the Global Corporate Director of Training & Organizational Effectiveness. He assisted with setting and executing the global training strategy for the company, and for its corporate university.
Before his corporate assignment, he was the Director of Training & Quality Management for The Ritz-Carlton, Atlanta. In that role, he was responsible for all training and quality programs. He partnered with hotel leaders to develop and implement quality and performance improvement initiatives. He joined The Ritz-Carlton, St. Thomas in 1996, and was a contributing member of the hotel’s pre-opening team. Bryan held several positions at the St. Thomas property ranging from busboy to Director of Training & Development.
Dr. Williams attended the University of the Virgin Islands, where he received a Bachelor of Arts in Business Administration, and an Associate of Arts in Hotel and Restaurant Management. He subsequently completed a Master of Arts in Education, then a Doctor of Management with a concentration in Organizational Leadership from the University of Phoenix.
Bryan was recently a member of the Board of Examiners for the Baldrige Performance Excellence Program. The Baldrige program administers the Malcolm Baldrige National Quality Award which is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors. Bryan lives for service, and is very passionate about helping companies reach high levels of service and organizational excellence.